Our aim is to provide women with items they will love however we understand that your purchase may not be suitable and you may need to return your order to us. This policy applies to all purchases made online at kiannamagelaki.com
We are happy to provide you with a return or exchange. We can only accept returns on full priced items within 7 working days receipt of the delivery. Unfortunately if your return exceeds our 7 day policy we will not be able to process your return (sorry ladies!)International returns will have to meet all above conditions with an extended 15 day returns period from date of shipment.
To ensure you will be eligible for a return, we recommend the following:
• Items must Items must be unworn, unwashed, undamaged and it’s original saleable condition.
• Items must have all original tags and sewn labels still attached.
We regret that we are unable to accept returns of the following items for change of mind due to hygiene reasons:
• Items that are soiled or have makeup/fake tan stand, items with strong scent and/or body odour.
We reserve the right to reject a return should we deem the garment to breach these conditions.
If you wish to exchange an item(s) for a different style/size/colour please notify us as soon as possible. Exchanges are subject to stock availability and we cannot guarantee that the exchange item you are after will be available at the time of your return. You will be notified by email the status of your exchange.
Please note, no refunds will be offered on sale or discounted item(s) other than in the event of them being faulty. However we will we happily exchange or process an online credit note provided that the item(s) meet the conditions for full-priced item returns. We recommend choosing carefully to avoid disappointment, so please get in touch with email@example.com if you have any questions regarding sizing.
HOW TO RETURN OR EXCHANGE
Please be advised that credit notes are valid for 6 months from the date given.
If you believe an item is faulty or wrongly described, you may have rights to a remedy under the Australian Consumer Law. These rights are not impacted by the change of mind policy or limited by a defined timeframe. Please email firstname.lastname@example.org with a brief description and an image of the fault/defect.
HOW TO RETURN OR EXCHANGE
Provided that you have met the above terms and conditions, please fill out the return slip that is included in your original packaging and post it back with your order. If you have misplaced your slip please email us for a copy.
PLEASE SEND YOUR RETURN TO:
Parcel Locker 1014930363
Burwood East, VIC 3151
Once your return has been processed you will receive an email notification. Please allow 2-5 business days for your return to be processed.
Shipping costs are the customer’s sole responsibility when sending the item(s) back. We encourage you to return your parcel via registered or traceable postal services, this ensures safe receipt of good as we cannot be held responsible for any lost parcels.
If you have any other questions that we haven’t been able to answer here, please email our customer care team via email at email@example.com, we will be ready to any queries you may have.