RETURNS

Our aim is to provide women with items they will love however we understand that your purchase may not be suitable and you may need to return your order to us.  This policy applies to all purchases made online at kiannamagelaki.com 

 

FULL PRICED ITEMS 

Items that have been purchased at full price are eligible for a refund or e-Boutique credit when returned back to us within 10 days of receiving your order.  Items received outside this date will not be accepted under any circumstance. Please initiate your return within 7 days of receiving. We are unable to provide a refund for change of mind outside our returns window. 

SALE ITEMS/PROMOTIONS

Items that have been marked down or are purchased during a promotional online sale using a discount code automatically or applied at checkout are eligible for an e-Boutique credit or exchange only when returned within 10 days of receiving your order. (Excluding welcome code) If you request an exchange and the item sells out we will issue you with a credit.  We do not offer refunds on any Sale items purchased online unless deemed faulty. We recommend choosing carefully to avoid disappointment, so please get in touch with enquiries@kiannamagelaki.com if you have any questions regarding sizing.

EXCHANGING ITEMS

Due to the limited nature of our pieces, we can only exchange your item for another size or item valued at the same price.  If you wish to exchange for another style please lodge your request for an E-Boutique credit. Exchanges will be returned at the cost of the customer, with your new order being dispatched free of charge (Australia Only).  If you wish to return the exchanged item a second time you will be charged for the initial shipping cost of $10 from the total amount and be issued an E-Boutique Credit. We do not offer refunds on exchanged items. If you have requested an exchange on a sale item and that item becomes no longer available you will automatically be issued an E-Boutique Credit. 

 

INTERNATIONAL ORDERS   

International returns will have to meet all above conditions with an extended 15 day returns period from date of receiving your shipment.

Return shipping costs are the responsibility of the customer, we do not offer return labels. It is advised to use a trackball method e.g  DHL to ensure we are able to keep track of your return and that your return is sent back to us in a timely manner. 

Please note we are unable to refund or credit the cost of shipping and any returns received outside our returns window will automatically be issued with a non refundable E-Boutique credit. We are unable to offer exchanges on International Orders at this stage.We are unable to provide a refund for change of mind outside of our returns window.

HOW TO LODGE A RETURN 

Before lodging your request, please read through the conditions below to ensure your item is eligible for a return. 

To submit a return CLICK HERE

To ensure you will be eligible for a return, we recommend the following:

• Items must Items must be unworn, unwashed, undamaged and it’s original saleable condition. 

• Items must have all original tags and sewn labels still attached and sent in the original packaging. 

We regret that we are unable to accept returns of the following items for change of mind due to hygiene reasons:

• Items that are soiled or have makeup/fake tan stand, items with strong scent such as perfume and/or body odour.  We will charge a $15 cleaning fee if applicable. 

We reserve the right to reject a return should we deem the garment to breach these conditions.

After submitting a return request, you will receive an email notification with a Returns Authorisation Number and the Return Address for your parcel. Once received your return will be assessed based off your returns condition and our t&c's policy. We do not provide return slips in your parcel, all returns are processed online. 

KIANNA is not liable for the loss or damage of garments in return transit. Please use a trackable delivery method such as Express Post and keep record of your tracking number. You must post your return to only the delivery address we provide to you once your return is approved including our Parcel Locker number. Unfortunately if you send your item to a different address your parcel will be redirected and we will not be able to collect your return or process your return. 

RETURN PROCESSING TIMES

Once your item has been received and processed by our team you will receive email notification of your e-boutique credit or refund. Please allow 5-10 business days for your return to be processed by our team once received. 

E-BOUTIQUE CREDIT/GIFT CARDS

Please be advised that credit notes are valid for 3 years from the date given. Once an E-Boutique credit is issued it is not redeemable for cash and are non refundable.

FAULTY ITEMS

If you believe an item is faulty or wrongly described, you may have rights to a remedy under the Australian Consumer Law. These rights are not impacted by the change of mind policy or limited by a defined timeframe. Please email enquiries@kiannamagelaki.com with a brief description and an image of the fault/defect within 15 days of receiving your item. If the garment has a fault we have the right to offer a replacement or repair.  Please be advised that all garments are inspected and photographed before being posted out. Faulty items do not include those that have already been worn.