Our aim is to provide women with items they will love however we understand that your purchase may not be suitable and you may need to return your order to us. This policy applies to all purchases made online at kiannamagelaki.com 

 

FULL PRICED ITEMS

Items that have been purchased at full price are eligible for a refund or e-Boutique credit when returned back to us within 10 days of receiving your order.  Items received outside this date will not be accepted.

Returns using payment credit service methods such as Afterpay will be issued with an E-Boutique credit only. 

SALE ITEMS

Items that have been marked down or are purchased during a promotional sale using a discount code applied at checkout (excluding first order) are eligible for an e-Boutique credit only when returned within 10 days of receiving your order. We do not offer refunds or exchanges on any Sale items purchased online unless deemed faulty. We recommend choosing carefully to avoid disappointment, so please get in touch with enquiries@kiannamagelaki.com if you have any questions regarding sizing.

EXCHANGING ITEMS

Due to the limited nature of our pieces, we cannot facilitate exchanges. If you would like to return your item for another size or style, please lodge your request for an E-Boutique credit so you are able to place a new order. If you need your item urgently or have a special request, please contact enquiries@kiannamagelaki.com and we will do our best to assist you.

INTERNATIONAL ORDERS   

 International returns will have to meet all above conditions with an extended 15 day returns period from date of shipment. Please email us for a copy of our International Orders return slip at  enquiries@kiannamagelaki.com 

 

Return shipping costs are the responsibility of the customer. It is advised to use a trackball method e.g Express Post to ensure we are able to keep track of your return. Please note we are unable to refund or credit the cost of shipping.  

HOW TO LODGE A RETURN 

Before lodging your request, please read through the conditions below to ensure your item is eligible for a return.

To submit a return CLICK HERE

To ensure you will be eligible for a return, we recommend the following:

Items must Items must be unworn, unwashed, undamaged and it’s original saleable condition. 

Items must have all original tags and sewn labels still attached and sent in the original packaging. 

We regret that we are unable to accept returns of the following items for change of mind due to hygiene reasons:

Items that are soiled or have makeup/fake tan stand, items with strong scent such as perfume and/or body odour.  

We do not offer refunds after a second exchange or purchase on the same style.  

We reserve the right to reject a return should we deem the garment to breach these conditions.

 

WHERE TO RETURN 

After submitting a return request, you will receive an email notification with a Returns Authorisation Number and the Return Address for your parcel.

KIANNA is not liable for the loss or damage of garments in return transit. Please use a trackable delivery method such as Express Post and keep record of your tracking number. You must post your return to only the delivery address we provide to you including our Parcel Locker number. Unfortunately if you do not your parcel will be redirected and we will not be able to collect your return. 

Once your item has been received and processed by our team you will receive email notification of your e-boutique credit or refund. Please allow 3-5 business days for your return to be processed by our team.

 

 

ADDITIONAL INFORMATION

AFTERPAY

Returns using payment credit service methods such as Afterpay will be issued with an E-Boutique credit. 

E-BOUTIQUE CREDIT/GIFT CARDS

Please be advised that credit notes are valid for 12 months from the date given. Once an E-Boutique credit is issued it is not redeemable for cash. 

FAULTY ITEMS

If you believe an item is faulty or wrongly described, you may have rights to a remedy under the Australian Consumer Law. These rights are not impacted by the change of mind policy or limited by a defined timeframe. Please email enquiries@kiannamagelaki.com with a brief description and an image of the fault/defect. If the garment has a fault we have the right to offer a replacement or repair.  Please be advised that all garments are inspected and photographed before being posted out.