SHIPPING

AUSTRALIA

All Australian orders are shipped via Australia Post or MailPlus. Due to the impact of COVID-19, Australia Post has advised some delays to their delivery service. To find out more click here. If you require your parcel within the next 7 days, we recommend selecting Express Post at the checkout.

IMPORTANT: Please kindly note that the below are estimates and that shipping delays caused by carriers are out of our control. We kindly ask that you have some patience and understanding during this time and be mindful when placing your order that delays may be in place. If you require an update on your order we ask that you reach out directly to Auspost or MailPlus as they will be able to assist you in a timely manner. 

 

REGULAR SHIPPING 

We offer regular shipping for all at a flat rate of $10 via Australia Post. Please allow 3-14 business days + COVID delays to receive goods. 

EXPRESS SHIPPING

Orders that require urgent shipping can be shipped Express via MailPlus at a flat rate of $15.00. Please allow 1-4 business days to receive goods. All Express orders are shipped within 24 hours via our courier. Express shipping is fully trackable. 

We offer free express shipping with MailPlus on all orders over $300 within Australia. You can track your parcel here https://mailplus.com.au/tracking/

INTERNATIONAL

All International  orders are shipped via DHL Express Worldwide. Please allow 4-8 business days from the date of dispatch to receive your goods.
International express postage and handling is a flat rate of $40.00 worldwide. (Prices may vary depending on your zone location.) All shipping chargers are non refundable unless the item is faulty. 

 

DUTIES & TAXES

International orders may be subject to import duties and taxes depending on the country of delivery. These duties are charged once the order reaches its destination. It is the responsibility of the customer to pay these charges in order to clear the package from customs. We are not responsible and cannot predict the cost of duties as they vary from country to country. We recommend contacting your local customs office for an estimate of these fees. Unclaimed parcels will not be refunded.

PLEASE NOTE: To comply with Australian export regulations we are required to declare the exact value of all items ordered and to mark them as dutiable 'merchandise'. We do not provide 'return labels'. Customers must return their items for store credit or exchange at their own expense.

 

PROCESSING TIME

We endeavour to get your parcels out as soon as possible. Please allow 24-48 hours for your order to be processed. May you require urgent assistance please email enquiries@kiannamagelaki.com