SHIPPING
AUSTRALIA
All Australian orders are shipped via Australia Post. You can track your parcel here https://auspost.com.au/mypost/track
STANDARD SHIPPING
We offer regular shipping for all Australian orders under $100 for a flat rate of $10 Orders over $100 will receive complimentary standard shipping. Please allow 3-8 business days to receive goods.
EXPRESS SHIPPING
Orders that require urgent shipping can be shipped Express via Auspost at a flat rate of $15.00. Please allow 1-4 business days to receive goods. All Express orders are shipped within 24 hours via our courier. Express shipping is fully trackable.
We offer Free Express shipping on all orders over $250 within Australia.
CLIK & COLLECT
We offer free Click and Collect on all items from our Melbourne Warehouse located at 203 Rooks Road, Vermont 3133. Orders will be ready between 24-48hours for collection, you will receive an email once your order is ready for collection. Please bring along your purchase confirmation and ID upon collection to show at reception.
PO BOXES & PARCEL LOCKERS
Orders placed that require shipping to a PO Box or Parcel Locker will be shipped via Auspost.
INTERNATIONAL
All International orders are shipped via DHL Express Worldwide. Please allow 4-8 business days from the date of dispatch to receive your goods. International express postage and handling is a flat rate of $50.00 AUD worldwide. (Prices may vary depending on your zone location.) All shipping chargers and duties & taxes charges are non refundable.
INTERNATIONAL DUTIES & TAXES
International orders may be subject to import duties and taxes depending on the country of delivery. These duties are charged once the order reaches its destination. It is the responsibility of the customer to pay these charges in order to clear the package from customs. We are not responsible and cannot predict the cost of duties as they vary from country to country. We recommend contacting your local customs office for an estimate of these fees. Unclaimed parcels will not be refunded. We do not cover the cost of Shipping/Duties & Taxes for returned shipments.
PLEASE NOTE: To comply with Australian export regulations we are required to declare the exact value of all items ordered and to mark them as dutiable 'merchandise'. We do not provide 'return labels'. Customers must return their items for store credit or exchange at their own expense.
PROCESSING TIME
We endeavour to get your parcels out as soon as possible. Please allow 24-48 hours for your order to be processed. May you require urgent assistance please email enquiries@kiannamagelaki.com